CNexa Solutions

CNEXA Connect Privacy Policy

CNEXA Connect links a Shopify store to a CNexa workspace so authorized team members can import and review order and refund summaries, current product variants, and available unit costs. Merchants may also connect a TikTok Ads account to retrieve reporting data for a selected store.

Information we process

  • Workspace account and access information, including email address and workspace role.
  • Store information, including the Shopify domain, currency and reporting time zone.
  • Shopify order identifiers, financial and refund summaries, and product variant information. The Shopify import does not request customer names, email addresses, phone numbers, or addresses.
  • For connected TikTok Ads accounts, advertiser identifiers, account metadata and spend reports.
  • Connection credentials, import status, and privacy request records needed to operate the service and respond to requests.

How we use and share information

We use this information to authenticate users, connect authorized accounts, import records, display reports, and investigate service or synchronization problems. We use Hostinger to host the application and Supabase for authentication and database services. CNEXA Connect communicates with Shopify and, when enabled by the merchant, TikTok for Business to operate the connected features.

Retention and privacy requests

Disconnecting or uninstalling

Disconnecting a store stops future imports through that connection. Previously imported records may remain in the workspace. Merchants can contact us to request deletion of those records.

Operational records and backups

We use operational records to investigate service and synchronization issues. Hostinger retains up to two weekly VPS backups, and its manual VPS snapshots normally expire after one day. Backup copies can follow a different schedule from records in the live application.

How we handle requests

Merchants can contact CNexa Solutions about access, correction or deletion requests at [email protected]. Customers with questions about a purchase should contact the merchant. CNexa can work with merchants to handle requests involving data processed by CNEXA Connect.